Timely return of an order
Your order may be returned, without the need for any justification, within a maximum period of 14 days from the date of receipt of the order. Contacting us via email at the address: info@ilo-lilo.com or through IG, indicating your full name, telephone number, and the item (s) you wish to return. The expenses originated by cancellation or return of orders (roundtrip postage, etc.) will be borne by the customer. If your original order had benefited from free shipping costs and after the return the amount no longer met the minimum of 100 euros, the amount of shipping costs will be compensated with the amount to be returned.
The garments must be in perfect condition, with their original label and the corresponding proof of purchase. Otherwise, Iló-Liló reserves the right to reject the exchange or return.
Size or garment change
Change of size will be managed as a return, within a maximum period of 14 days from the date of receipt of the order. Contacting us via email at the address: info@ilo-lilo.com or through IG, indicating your full name, telephone number, and the item / s you wish to change. You can send us the garment that is subject to change, we will pay you for it and you can place a new order for the size or garment you want to receive.
We offer a home delivery service and the collection of the new garment is also offered. If you want to opt for this, let us know when you contact us. This procedure costs 9 euros payable upon delivery / collection.
The garments must be in perfect condition, with their original label and the corresponding proof of purchase. Otherwise, Iló-Liló reserves the right to reject the exchange or return.
Returns for items purchased at outlets
The economic return will not be made on OUTLET garments, where appropriate, a voucher will be made for the same amount of said garment / s that will have a maximum validity of 90 calendar days and cannot be exchanged during sales periods or other promotions.
In the event that an item has a manufacturing fault, you must immediately inform Iló-Liló, sending an email to Customer Service ( info@ilo-lilo.com ) so that we can resolve the incident in the shortest time possible.
If there is a manufacturing defect, the transport costs caused for the exchange or return are assumed by Iló-Liló. The cost of any other means of delivery other than the courier sent by Iló-Liló will be borne by the consumer.
In both cases, the item to be returned will be collected by a courier that we will send to your home address. It will be sent within a maximum period of 7 calendar days from the date you notify us of your decision. You must deliver the merchandise in the same package that you received it.
The buyer will be responsible for the decrease in value of the goods resulting from manipulation other than that necessary to establish the nature, characteristics and operation of the goods.
Once we receive the returned item
The article in question will be examined carefully, communicating via email if the refund or replacement of the article is appropriate, if applicable, in the shortest possible time. The term to proceed with the refund or replacement, if applicable, of the product, will be within 7 days from the date on which we send the email confirming that the refund or replacement of the item is appropriate.
Returns will be made using the same means of payment used by the buyer, without the refund generating any additional cost.
In any case, the rights recognised by current legislation on the matter are safeguarded for all parties .
In any case, for this guarantee to be effective, it is vital to keep the proof of purchase document. This will be provided by Iló-Liló by email at the time of purchase and placing your order.